Last updated June 29, 2023
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund only. Please see below for more information on our return policy.
RETURNS
The products we sell are large and bulky and returns can be costly so please be sure that the selected products are what you need for your project.
All returns must be postmarked within fifteen (15) days of the delivery date (the day the shipping carrier confirms delivery). All returned items must be in new and unused condition.
RETURN PROCESS
To return an item, please email customer service at support@screenporchliving.com to request return authorization and the “OR” number and mail your return to the following address:
Screen Tight
Attn: Returns
OR#: (get this number from support)
1 Better Way
Georgetown, SC 29440
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.
REFUNDS
After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least ten (10) business days from the receipt of your item to process your return.
Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company.
We will notify you by email when your return has been processed.
EXCEPTIONS
We do not accept returns for screen doors.
For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.
QUESTIONS
If you have any questions concerning our return policy, please contact us at:
(414) 367-7141
support@screenporchliving.com