Last updated March 6, 2026
Thank you for your purchase. We want you to be confident that the products you order are the right fit for your project. Because many of our products are large, heavy, or shipped on pallets, returns can be very expensive for both customers and our company. For this reason, we strongly encourage you to review your order carefully and calculate materials before purchasing.
Key Points
- Large items—including screen doors and palletized shipments—are not eligible for return.
- Customers are responsible for selecting and checking the correct products and quantities for their project.
- Components of screening systems (for example bags of screws or hardware) may be returned if unused.
- Customers are responsible for return shipping costs.
Return Eligibility
Returns are accepted for unused, unopened component items only.
All returns must:
- Be postmarked within 15 days of delivery (based on carrier confirmation)
- Be in new and unused condition
Return Process
To request a return authorization:
- Email support@screenporchliving.com to receive a return authorization and OR# (Order Return Number).
- Ship the approved return to:
Screen Tight
Attn: Returns
OR#: (provided by support)
1 Better Way
Georgetown, SC 29440
Customers are responsible for all return shipping charges. We strongly recommend using a trackable shipping method.
Refunds
Once your return is received and inspected, we will process your refund.
- Please allow up to 10 business days after receipt for processing.
- Refunds may take 1–2 billing cycles to appear depending on your credit card provider.
- You will receive email confirmation once your return is completed.
Damaged or Defective Products
If your product arrives damaged or defective, please contact us so we can arrange a replacement or refund.
Questions
If you have questions about your order or product selection before purchasing, we are happy to help.
Phone: (414) 367-7141
Email: support@screenporchliving.com